We had agreed on an hour. It became five, because people kept arriving who needed help with something other than books.
u201cOur lending figures fall every year,u201d she says. u201cVisitor numbers go up. That tells you everything about what this building has become.u201d
Over the afternoon she helped two people log in to public services, found a knitting pattern for a man in his seventies, and put coffee on because someone was waiting three quarters of an hour for a bus.
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